We want you to order from Hub4Tradie with confidence.
For change-of-mind returns, eligible products may be returned within 14 days from the date your order is delivered, provided the item is unused, complete, in its original packaging and in resalable condition.
Please contact us before returning any product so our team can approve the return and provide the correct return instructions.
For change-of-mind returns, return shipping costs are the customer's responsibility. You can either:
Products must be safely packaged for return. We recommend using a tracked delivery service, as Hub4Tradie cannot be responsible for customer-arranged returns that are lost or damaged in transit.
If we have sent you the wrong product, your order arrives damaged, or you believe an item is faulty, please contact us as soon as possible with your order details and photos where relevant.
Where the return is required because of an error by Hub4Tradie or an eligible faulty or damaged product, we will organise the return and provide a return shipping label at our cost where appropriate.
We'll work with you to resolve the issue as quickly as possible through the appropriate replacement, repair, refund or other available remedy.
Your rights and remedies under the Australian Consumer Law are not limited by our 14-day change-of-mind policy.
